Job Requisition Number: 1892
Division: Community Safety Unit
Location: All locations
Affiliation: OPSEU 529
# of Vacancies: 9
Vacancy Type: Full-time Permanent
Minimum Salary $: 22.00
Maximum Salary $: 35.20
Work Details (Days/hours): Rotating 12 hour Day and Nights Shifts Including evenings and weekends. 40 hours per week
Existing or New: Existing
Posted Date: 10/24/17
Deadline to Apply: 12/29/17
About Toronto Community Housing Corporation
Toronto Community Housing Corporation (“TCHC”) is Canada’s largest social housing provider. We provide homes to 58,500 households with low and moderate incomes, in some 350 developments across the city. Our residents include seniors, families, singles, refugees, recent immigrants to Canada and people with special needs. Our resident population reflects a broad diversity in terms of age, education, language, sexual orientation, mental and physical disability, religion, ethnicity and race, as well as increasing diversity in lifestyles and values. Our 1,600 employees work to achieve our vision of better homes, better neighbourhoods, and a better Toronto for all.
Once probation has been completed the hourly rate will increase to $29.00 per hour.
All applicants will be required to submit a valid certification letter from Applicant Testing Services, Inc. (“ATS”) at time of application, failure to provide a valid certification letter will automatically prevent you from continuing through the selection process.
Make a difference
We are currently searching for a dedicated and passionate individual to join our family at Toronto Community Housing. As a Community Patrol Officer, you will be part of a team that will provide 24 hour, 7-day-a-week security and safety services to TCHC communities. You will also play a key role in developing strong partnerships and community ties with tenants, staff, local agencies and other stakeholders to improve the health and well-being of the community.
What you’ll do
Carry out general security and safety duties under the direction of the supervisor and/or manager;
Investigate complaints and incidents in a prompt and courteous manner;
Work with the community office staff to effect peaceful transitions and deescalate difficult situations;
Establish and maintain harmonious relations with residents;
Prepare reports/logs of any complaints, incidents, or inspections;
Make recommendations that would improve the operational effectiveness of the security process;
Attend court as a witness, as required.
Assist staff in implementing any new initiatives at particular sites on a pilot or community-wide basis;
Carry out duties assigned including initiatives such as staff training, taking lead responsibility for joint housing and community projects, testing and reporting on various security strategies and approaches;
Develop strong working relationships with police, fire departments, social agencies etc. to promote security services and corporate direction;
Undertake other related security functions as required.
What you’ll need
Knowledge of law enforcement, safety and security practices and techniques;
Familiarity with equipment such as elevator, lock, hydro, and fire alarm systems;
Ability to learn and effectively apply building and fire safety standards, by-laws, and related legislation such as Criminal Code of Canada, Tenant Protection Act, Trespass to Property Act, Mental Health Act and the Liquor License Act,;
Ability to investigate and assess security incidents and use good judgement in responding to emergency situations;
A commitment to excellent tenant service;
Proven ability and sensitivity in providing respectful service to a diverse population (age, race, language, gender, sexual orientation, culture and disability);
Ability to develop positive working relations with staff, tenants, police and fire officials, and community agencies, including demonstrating qualities of a good team player;
Ability to establish harmonious positive relations with tenants, especially youth and seniors;
Strong and effective interpersonal, verbal and written communications skills and the ability to be diplomatic, tactful, patient and courteous while providing a high level of customer service;
Strong situational assessment, analytical, problem solving and decision making skills and the ability to apply these skills in difficult, challenging and dangerous situations;
Excellent listening, problem solving, conflict resolution and mediation skills;
Ability to write (reports, letters) using clear concise language;
Demonstrated experience utilizing computer software packages such as MS Word, Excel and database applications;
Ability to work varying/rotating shifts (including days, afternoons, evenings, holidays and weekends) and flexibility to be re-assigned as necessary;
Ability to successfully pass the Municipal Law Enforcement Officer (MLEO) exam;
Requires a valid, non-probationary, Province of Ontario class “G” or greater driver’s licence (proof of possession and driving record will be required at time of job offer);
Possess and maintain full security and police clearance including fingerprinting and background check;
Must pass mandatory re-qualification training, tests and background investigation/checks, as required;
Ability to successfully pass the Basic Special Constable Training Program, and maintain the designation where required.
A Clearance Letter is a formal document produced on secure paper indicating that the subject of the inquiry has no criminal convictions in the National Repository of Criminal Records maintained by the RCMP.
Resumes sent without a Clearance Letter will not be considered. Police Clearance Letters can be obtained at various locations depending upon your area of residence.
Police Clearance Letters can be obtained at the following locations:
Toronto Police Headquarters
40 College Street
http://www.torontopolice.on.ca/recordsm ... arance.php
Peel Regional Police
7750 Hurontario Street
York Regional Police
9350 Yonge Street, or
17250 Yonge Street
Requests for Clearance Letters must be made in person. Some locations provide same day service. Please check the individual locations for their business hours. Letters are obtained at the applicants' expense.
CSU staff who have successfully completed a police back ground check within the previous 5 years shall not be required to submit a Police clearance letter as a part of the application processes.
ATS is a private firm that specializes in the delivery of pre-hire screening testing for law enforcement, emergency services and other specialized careers. Testing is administered in different regions within Ontario throughout the year. Please visit http://applicanttesting.com or contact ATS directly at 1-800-429-7728 for additional information.
Once you apply, we’ll review your resume to determine if your skills and experience match the qualifications for the role and only qualified candidates will be contacted for next steps. If you move forward, the process may include an interview, written/practical test, and reference check.
Here's your chance to bring your knowledge and expertise to our team and contribute to providing better homes, better neighbourhoods, and a better Toronto for all. When submitting your application/resume, be sure to tell us about your skills and qualifications that are a match to those specified in the job posting. You can update your profile at anytime, but please note that only application information submitted prior to the deadline to apply will be accepted.
We encourage you to continue to refer to our career page as new opportunities become available on a regular basis. Thank you for your interest in Toronto Community Housing!
Accessibility for Applicants
Toronto Community Housing is committed to equity in employment. Our goal is a diverse, inclusive, and barrier-free workplace that reflects the communities we serve.
We will provide reasonable accommodation to applicants with disabilities at all stages of the hiring process in accordance with the Ontario Human Rights Code, the Accessibility for Ontarians with Disabilities Act, 2005, and Toronto Community Housing’s Accessibility Policy.
If you are a person with a disability and need the job posting in an alternative format or any other accessible accommodations during the hiring process, please email your request to our Human Resources department at email@example.com or call our accessible accommodations line at 416-981-4119. Please refer to the job requisition number when you contact us.
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